Exchange Policy

  • If you would like to exchange a product, you may email us at along with your order number. The customer service team has to be notified within 7 days from the delivery date. Products can also be exchanged from any of the Looms Clothing outlets within 7 days from the date of delivery.
  • Product images may slightly vary from the actual product due to photographic lighting sources or may differ based on your screen resolution and other settings. Therefore, products cannot be exchanged for this reason. Exchange request will only be catered if a product is defected or a wrong product has been delivered.
  • Products purchased on Sale cannot be returned, exchanged or refunded (neither online nor in-stores).
  • Items bought on full price that are now on sale will be exchanged at the discounted price.
  • Looms Clothing does not offer refunds, except in case of prepayments where an item is either out-of-stock, wrong product has been delivered or the product has any kind of manufacturing defect.
  • We do not offer cash refunds.
  • Refunds may be offered in form of a voucher with 1 month validity.
  • In case of prepaid orders, refund for the defected product will be processed after the product has been returned to Looms Clothing. Refund may take up to 15 working days to reflect in your account from the time we have received the product.
  • Cosmetics cannot be exchanged, returned or refunded.
  • We do not have a return/exchange policy for international orders.

Size Exchange Policy

  • In case you are dissatisfied with the size you purchased online or the product delivered does not match the size ordered, you are required to return the product to Looms Clothing by reaching out to us at 7 days from the delivery date.
  • Product must be in its original condition and packaging; unworn and unused with the price label, hangtag and care label attached.
  • Our customer support team may redirect you for exchange to any Loom Clothing outlet near you.
  • This is only applicable for orders delivered within Pakistan. Currently, we do not offer exchanges for international orders. International customers are required to email us at = we will assist you.

How to apply for exchange?

  • In case you are dissatisfied with your purchase and would like to opt for a replacement, you are required to return the product to Looms Clothing by emailing us at You must share the order details, reason for exchange and photographic evidence of the product within 7 days from the delivery date.
  • Product must be in its original condition and packaging with the tags intact.
  • Your request will be processed once the claim is verified and approved by our customer support team. You will then be required to send the parcel back to us at the address mentioned below:

    Looms Clothing, Online Department, 2nd Floor, Plot # 8 & 9, Mai Kolachi Road, Opposite to US Embassy, Karachi, Pakistan.
  • In case of dislike, the cost of returning the item to Looms Clothing will be borne by the customer.

Exchange Timeline

  • We aim to process all claims within 7-10 working days from the date we have received the returned item.
  • During peak days, please expect up to 15 working days for the claim to be processed.

Order Cancellation

  • Once the order has been processed, it cannot be cancelled.
  • Looms Clothing reserves the right to cancel orders for certain reasons, which may include; unavailability of products or debit/credit card payment is declined.